Terms of Service

1.1 These general terms and conditions govern the rights and obligations between the operator of the DigiDoklad software service and its users.

1.2 The operator of DigiDoklad is: DIGIVO Labs s.r.o. Company ID: 243 35 177 Registered office: Rybná 716/24, Staré Město, 110 00 Prague 1, Czech Republic File reference: C 439430 registered at the Municipal Court in Prague Contact email: info@digidoklad.cz

1.3 DigiDoklad is a software service provided as SaaS (Software as a Service), accessible via the web interface www.digidoklad.cz.

1.4 These terms and conditions form an integral part of the contract concluded between the operator and the user upon registration.

2.1 Service means the DigiDoklad application, its web interface, API, mobile version, all features, modules, updates and related services.

2.2 User is a natural or legal person who has created a user account and uses the service.

2.3 Consumer is a user who is a natural person and uses the service outside their business activities.

2.4 Account is a non-public user access to the service protected by login credentials.

2.5 Plan is a pricing tier of the service with a defined scope of features, limits, duration and price.

3.1 The contractual relationship between the operator and the user arises upon completion of user account registration and acceptance of these terms and conditions.

3.2 By registering, the user confirms that they have read, understood and agree to these terms and conditions.

3.3 The operator is entitled to refuse registration or cancel an existing account if the user violates these terms and conditions or legal regulations.

4.1 The user is obliged to provide truthful, complete and up-to-date information.

4.2 The user is responsible for securing their login credentials and for all activities performed through their account.

4.3 The operator is not liable for account misuse caused by the user's breach of obligations.

4.4 One user is entitled to operate only one account, unless expressly permitted otherwise.

5.1 DigiDoklad is a tool for digital archiving, management and long-term storage of documents, especially receipts, contracts and other files.

5.2 The service serves as a support tool and does not replace accounting, tax, legal or other professional advice.

5.3 The operator is not responsible for the legal usability, accounting accuracy or completeness of documents stored by the user.

6.1 The operator grants the user a non-exclusive, non-transferable, time-limited license to use the service within the scope of the selected plan.

6.2 The user does not acquire any ownership or copyright to the service or its parts.

6.3 The user is not entitled to reverse engineer, decompile, copy, sublicense or otherwise interfere with the service.

7.1 The service is provided in both free and paid plans according to the current offer published on the website.

7.2 The plan price is paid in advance for the selected period.

7.3 Payments are processed through the Comgate payment gateway, a.s. (https://www.comgate.cz/cz/platebni-brana).

7.4 The operator does not store user payment data. All payment data is processed exclusively by the Comgate payment gateway.

7.5 Non-payment may result in restriction or suspension of access to the service.

8.1 DigiDoklad service is provided exclusively electronically as SaaS (Software as a Service). No physical delivery is required.

8.2 Payment services are provided by Comgate, a.s., payment gateway operator. More information at: https://www.comgate.cz/cz/platebni-brana

8.3 Available payment methods: • Card payments – payment takes place on a secure Comgate payment gateway page where the customer enters card details. After verification and bank approval, the transaction is completed. • Bank transfers – the customer is redirected to their bank's internet banking to confirm a pre-filled payment order. Payment is usually credited immediately or within minutes.

8.4 Contact for payment inquiries and complaints: Comgate, a.s. Gočárova třída 1754 / 48b Hradec Králové, Czech Republic Email: podpora@comgate.cz Phone: +420 228 224 267

9.1 The user is entitled to change or cancel the plan at any time through account settings.

9.2 When upgrading to a higher plan, the price may be prorated accordingly.

9.3 Upon plan cancellation, there is no entitlement to refund of the already paid price.

9.4 The operator is entitled to terminate the contractual relationship in case of violation of these terms and conditions.

10.1 If the user stops using a paid plan and their account transitions to the free START plan, the user acknowledges that: • features available only in paid plans will be immediately blocked • documents and data stored beyond START plan limits will become inaccessible, non-editable and non-exportable • data stored beyond START plan limits will be kept in inactive mode for 45 days

10.2 After the 45-day period, documents and data stored beyond START plan limits may be permanently and irreversibly deleted.

10.3 The user acknowledges that they will be notified of impending data deletion via email sent to the email address in their user account. The operator is not responsible for non-receipt of notification caused by incorrect or outdated email address.

10.4 By renewing a paid plan within the 45-day period, documents and data that have not been deleted will be restored. After the 45-day period and data deletion, the user has no entitlement to their restoration.

10.5 Payment for a paid plan represents payment for active management, storage and security of documents, not one-time access to previously stored data.

11.1 The user is the exclusive owner of all data and documents uploaded to the service.

11.2 The user is responsible for the legality, truthfulness and legitimacy of content stored in the service.

11.3 The operator is entitled to use anonymized or aggregated data for service improvement, statistical and analytical purposes.

12.1 The operator does not guarantee uninterrupted service availability.

12.2 The operator is entitled to perform scheduled outages, updates and technical interventions.

12.3 The user has no entitlement to compensation or price reduction due to temporary service unavailability.

13.1 The operator is not liable for lost profits, indirect damages or loss of business opportunities.

13.2 The operator is not liable for data loss caused by user actions, technical failures or force majeure.

13.3 The total liability of the operator is limited to the amount of payments made in the last 12 months.

14.1 Personal data protection is governed by a separate Privacy Policy document.

14.2 The operator processes personal data in accordance with applicable legal regulations, especially GDPR.

15.1 The operator is entitled to change the scope of service, features, plans and these terms and conditions at any time.

15.2 The user will be informed of changes in an appropriate manner, especially through the application or email.

16.1 Legal relations are governed by the laws of the Czech Republic.

16.2 Any disputes will be resolved by the competent courts of the Czech Republic.

16.3 These terms and conditions become effective on January 8, 2026.